SDG&E CARE renewal letter, or dropped from CARE?

Got a letter from SDG&E about your CARE discount, or noticed it vanished from your bill? CARE takes up to 35% off electric for households under the income limits, but it has to be renewed when SDG&E asks. In 2025, SDG&E removed 52,692 households for not answering the renewal request (its 2025 CARE report). Answer the letter, or re-enroll if you were dropped. Below is how, in SDG&E's own words, plus a worksheet for the household income.

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• The discount runs two years, then you renew. Households on a fixed income renew every four years.
• Renew or re-enroll when SDG&E asks. The letter gives you about 120 days to answer; households that don't answer are removed (details and the 2026 income limits).
• You may be asked to verify your income. That's what the worksheet below is for.
• Dropped already? Apply again the same ways you apply the first time. You can't be claimed on someone else's tax return, other than a spouse or domestic partner's.

1. Online: SDG&E says no additional documents are needed to apply online.
2. Phone: the automated line, 1-877-646-5525.
3. Mail: ATTN: CARE Program, San Diego Gas & Electric, PO Box 129831, San Diego, CA 92112-9985. SDG&E has a large-print application and a Spanish one.

Source: SDG&E, CARE and FERA programs, read October 11, 2026.

SDG&E counts all money and non-cash benefits received by every person living in the home, before deductions: wages and salaries, interest and dividends, spousal and child support, public assistance, Social Security, pensions, rental income, self-employment, and employment-related non-cash income.

Total for the household, per year: ______________   People in the home: ______

Letter date: ______________   Answer by: ______________

• High use can end CARE. SDG&E says that if energy use is considered high, a household may be removed (the rule came back July 1, 2021).
• If your income goes over the limit, SDG&E says you must tell it. FERA, 18% off, covers households just over the CARE line.

PJ sits down with the letter, fills in the worksheet with you, and answers it online or by phone while you're there. Family Assist, $30 an hour. More: help with other sites · Medicare plan worksheet.

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More local answers

• What does this letter mean?
• Lower your SDG&E bill
• SDG&E Climate Credit
• SDG&E winter rates
• CARE and FERA discounts

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This page is built every morning from public data by SideGuy, run by PJ, a local in Solana Beach. If something looks off, or you want a hand with your plans, text PJ at 858-461-8054. A real person answers.

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